1. About these terms
These terms apply to the DoorReply website and platform. DoorReply is registered with the Dutch Chamber of Commerce (KvK) under number 98582232 and based in the Netherlands. By creating an account or using DoorReply you agree to these terms. If you sign a separate agreement or order form with us, that agreement takes priority where it differs.
2. The service
DoorReply helps property management companies respond to and follow up with property owners, renters and leads by text message, email and phone, and book appointments. Features depend on your plan.
3. Your account
- You must be at least 18 and use DoorReply for business purposes.
- Keep your login details safe and turn on two-factor login. You are responsible for activity on your account.
- Give us accurate business details, including for phone number and carrier registration.
4. Your responsibilities when messaging people
You are the sender of the messages you send through DoorReply. You agree to:
- Only text people who have given you permission, and keep a record of that permission.
- Follow the laws that apply to you and the people you contact, such as the U.S. TCPA and CAN-SPAM, Canada's CASL, and the GDPR.
- Honour opt-outs straight away. DoorReply processes STOP replies automatically; do not message people who opted out.
- Not use bought, rented or scraped contact lists.
- Not send content that is illegal, deceptive or harassing, or that falls in carrier-restricted categories (for example sex, hate, alcohol, firearms, tobacco or cannabis).
Carriers and our providers may block messages, and we may suspend messaging, if these rules are broken or a carrier asks us to.
5. SMS terms
These SMS terms apply to anyone who receives text messages sent through DoorReply, whether from DoorReply itself or from a property management company that uses DoorReply.
- What you will receive: replies to your enquiries, appointment confirmations and reminders, updates about properties you asked about or own, and follow-up messages from the company you contacted.
- How you agree: by giving your mobile number to the company (for example on a website form, by text or by phone) and agreeing to receive texts. Agreeing is never a condition of buying anything.
- How often: message frequency varies.
- Cost: message and data rates may apply.
- Stop at any time: reply STOP to any message to unsubscribe. You will get one message confirming you are unsubscribed.
- Help: reply HELP to any message, or email info@doorreply.io.
- Carriers are not liable for delayed or undelivered messages.
- Privacy: we never share or sell your mobile number or consent for marketing. See our privacy policy.
6. Fees
Fees are set out in your order form or plan. Usage costs such as text messages, calls and phone numbers may be billed on top. Unless agreed otherwise, fees are paid in advance and are not refundable. We will give 30 days' notice before changing prices for an existing plan.
7. Your data
Your data stays yours. You give us permission to use it only to provide and improve the service, as described in our privacy policy. Where we process personal data on your behalf, our data processing terms apply and form part of these terms. You can export your data while your account is active.
8. Acceptable use
Do not misuse DoorReply: no attempts to break in, overload or reverse-engineer it, no reselling without our permission, and no use that harms others.
9. Availability and changes
We work hard to keep DoorReply running but cannot promise it will never be interrupted. Third-party services (such as carriers, email providers and listing sites) are outside our control. We may improve or change features; if we remove something important we will give reasonable notice.
10. Liability
To the extent the law allows, DoorReply is not liable for indirect or consequential loss, lost profits or lost data, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.
11. Ending the agreement
You can cancel according to your plan or order form. We may suspend or end accounts that break these terms, especially the messaging rules in section 4. After cancellation you have 30 days to export your data, after which we delete it as described in our privacy policy.
12. Law and disputes
These terms are governed by Dutch law. Disputes go to the competent court in Noord-Holland, the Netherlands, unless the law where you live says otherwise.
13. Contact
DoorReply · the Netherlands · KvK 98582232 · info@doorreply.io